At AS Arts & Handicraft, we are committed to delivering your handcrafted products safely and promptly. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order on our website (https://asartshandicraft.com/), you agree to the terms outlined below.

1. Order Processing Time

  • Processing Window: Orders are typically processed and dispatched within 1–3 business days from the date of order placement.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. A second email with tracking details will be sent once your order has been shipped.

  • Business Days: Our business days are Monday through Saturday, excluding national and regional public holidays. Orders placed on Sundays or holidays will be processed on the next business day.

2. Shipping Time and Delivery Estimates

  • Estimated Delivery: After dispatch, we aim to deliver your order within 3–7 business days across India.

  • Factors Affecting Delivery: Please note that delivery times are estimates and may vary due to:

    • Your location (remote or rural areas may take longer).

    • Unforeseen circumstances such as weather conditions, natural disasters, or logistical disruptions.

    • Courier partner delays beyond our control.

  • No Guarantee: While we strive to meet these timelines, we cannot guarantee exact delivery dates. We appreciate your patience and understanding.

3. Shipping Charges

  • Domestic Shipping (India): Shipping charges are calculated at checkout based on the total order value and delivery location.

  • Free Shipping: We may offer free shipping on orders above a certain value. Please check our website or promotional communications for current offers.

  • Additional Charges: Any applicable taxes, including Goods and Services Tax (GST), are included in the final price at checkout.

4. Countries Served

  • Currently, we serve customers exclusively within India.

  • We do not offer international shipping at this time. Any future expansion of our shipping zones will be communicated on our website.

5. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS.

  • You can use this tracking number to monitor the status of your shipment through our courier partner’s website.

  • If you do not receive tracking information within 3 business days of placing your order, please contact us.

6. Delivery Process

  • Address Accuracy: Please ensure that your shipping address, phone number, and other details are accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information.

  • Signature Requirement: Most orders require a signature upon delivery. If you are unavailable at the time of delivery, our courier partner may leave a delivery attempt notice and attempt redelivery.

  • Recipient Details: If you are ordering a gift or sending to someone else, please provide the recipient’s full name and contact number.

7. Shipping Restrictions

  • P.O. Boxes: We are unable to deliver to P.O. Box addresses. Please provide a physical delivery address.

  • Remote Areas: Some remote or restricted areas may not be serviceable by our courier partners. We will notify you if we are unable to deliver to your location.

8. Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your package is lost in transit, please contact us immediately. We will coordinate with the courier partner to locate your shipment or initiate a claim on your behalf.

  • Damaged Shipments: If you receive a product that is damaged, please refer to our Refund and Return Policy and notify us within 48 hours of delivery with photographic evidence.

  • Delayed Shipments: While we strive for timely delivery, we are not liable for delays caused by courier partners, weather conditions, or other factors beyond our control.

9. Contact Us

If you have any questions or concerns regarding this Shipping Policy or need assistance with your order, please contact us:

  • Email: salmanali750541@gmail.com

  • Phone: 7505419065

  • Address: Mahmood pur tigri district moradabad 244002

Please have your order number ready when contacting us for quicker assistance.

📝 Implementation Notes

Here are some key points to consider when adding this policy to your website:

  1. Customize Shipping Charges: The policy references shipping charges calculated at checkout. You will need to set up your shipping rates (e.g., flat rate, weight-based, or free above a certain order value) in your e-commerce platform.

  2. Free Shipping Promotion: If you plan to offer free shipping on orders above a specific value (e.g., ₹499 or ₹999), mention this clearly on your website and in promotional materials.

  3. Tracking Information: Ensure your e-commerce platform is configured to automatically send tracking emails to customers once orders are marked as shipped.

  4. Return Address: The refund address is already included in the Refund and Return Policy; you may also reference it here for clarity.