At AS Arts & Handicraft, we take great care in crafting and packaging our handmade products to ensure they reach you in perfect condition. However, we understand that sometimes things don’t go as planned. This Refund and Return Policy outlines your rights and the process for returning products, requesting refunds, and handling issues with your order.

By placing an order on our website (https://asartshandicraft.com/), you agree to the terms of this policy.

1. Return Eligibility and Timeframe

We want you to be completely satisfied with your purchase. If you are not entirely happy, you may return eligible items under the following conditions:

  • Return Window: You have 7 days from the date of delivery to initiate a return request. Any requests made after this period will not be accepted.

  • Condition of Returned Items: To be eligible for a return, items must be:

    • In their original, unused, and unworn condition.

    • Free from any damage, scratches, or signs of use.

    • Returned with all original packaging, tags, certificates, and accessories intact .

  • Non-Returnable Items: The following items cannot be returned:

    • Customized, personalized, or made-to-order products .

    • Products marked as “Final Sale” or “Non-Returnable” on the product page.

    • Perishable goods, if applicable.

    • Any item that has been used, washed, or altered in any way .

2. Damaged, Defective, or Incorrect Items

We take utmost care in packaging your items. However, if you receive a product that is damaged, defective, or incorrect, please follow these steps:

  • Notification Period: You must notify us within 48 hours of delivery by sending an email with photographs clearly showing the issue.

  • Contact Us: Email us at salmanali750541@gmail.com or call us at 7505419065 with your order number, description of the issue, and clear photos of the damaged/incorrect item .

  • Resolution: We will review your claim and, if valid, arrange for one of the following:

    • Replacement: A new product will be shipped to you at no additional cost (subject to availability).

    • Refund: A full refund will be issued to your original payment method .

    • Store Credit: You may receive a credit note for the full value of the item.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at salmanali750541@gmail.com or call 7505419065 to request a return. Provide your order number and the reason for return.

  2. Return Authorization: We will review your request and provide you with a Return Authorization and return shipping instructions if your return is approved .

  3. Packaging: Carefully repack the item(s) in their original packaging to prevent damage during transit. Include all original tags, accessories, and a copy of your order invoice.

  4. Shipping: You will be responsible for shipping the item back to us at the following address:

    AS Arts & Handicraft
    Mahmood pur tigri district moradabad 244002

    Important: We recommend using a trackable and insured shipping service, as we cannot be responsible for items lost or damaged during return transit.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Inspection: We will inspect the returned item within 3-5 business days of receipt .

  • Approval: If your return is approved, we will process a refund to your original payment method.

  • Refund Timeline:

    • UPI, Credit/Debit Card, Net Banking: Refunds will typically reflect in your account within 7-10 business days, depending on your bank or payment gateway.

    • Cash on Delivery (COD): Refunds for COD orders will be processed via bank transfer (NEFT/IMPS) . We will require your bank account details (Name, Account Number, IFSC Code) to process the refund. This may take 10-15 business days.

  • Refund Amount: The refund will be for the full purchase price of the item(s), minus any original shipping charges (unless the return is due to our error).

  • Partial Refunds: We reserve the right to issue a partial refund if the returned item shows signs of use, damage, or missing parts that were not reported initially .

5. Order Cancellation

  • Before Shipment: If you wish to cancel your order before it has been shipped, please contact us immediately. We will issue a full refund to your original payment method. No cancellation fees will apply .

  • After Shipment: Once your order has been shipped, it cannot be canceled. You will need to follow our standard return process after receiving the item .

6. Shipping Costs for Returns

  • Due to Our Error: If you are returning an item because it is damaged, defective, or incorrect, we will cover the return shipping costs. We will either arrange for a pickup or reimburse you for the shipping charges upon production of a valid receipt .

  • Due to Change of Mind: For returns due to a change of mind or other non-defective reasons, you will be responsible for the return shipping costs . The original shipping charges paid at checkout are also non-refundable in such cases.

7. Contact Us

If you have any questions or concerns about this Refund and Return Policy or need assistance with a return, please contact us:

  • Email: salmanali750541@gmail.com

  • Phone: 7505419065

  • Address: Mahmood pur tigri district moradabad 244002

Please have your order number ready when you contact us so we can assist you quickly.

📝 Important Notes for Implementation

Here are some key points to consider when adding this policy to your website:

  1. Return Window: I have set the return period to 7 days based on your initial request. If you wish to change this to 10 or 15 days, simply update the timeframe in Section 1.

  2. Shipping Charges: The policy clearly states that shipping charges are non-refundable for change-of-mind returns but are covered by us for defective/damaged items .

  3. COD Refunds: COD refunds require a bank transfer. I have included a note about providing bank details, which is a common practice for such refunds .

  4. Customized Products: Since you sell handicrafts, I have added customized/personalized items as non-returnable. This is important to protect your business from returns on unique, made-to-order pieces .

  5. Photo Evidence: Requiring photos for damaged/defective items within 48 hours is a standard industry practice that helps you verify claims quickly .